Frequently Asked Questions
Before you hire a contractor, these are a few questions to ask:
- Q: Is the company's State of Florida License number written on their business cards/contract/proposals/advertising?
A: WE ARE! It should be written on their proposal.
Q: Are they working under their own License or using someone else's?
A: WE HAVE OUR OWN CERTIFIED POOL/SPA CONTRACTOR LICENSE. Check at www.myfloridalicense.com
Q: What insurances do they carry?
A: Pool Popping is NOT covered under your Homeowner's Insurance policy. This additional insurance (at least $1,000,000.) must be carried by the contractor with whom you sign the contract; not under another company's name. WE DO! Ask to see proof.
Q: Do they apply a bonding agent/scratch coat prior to applying the final surface?
A: This should be in writing on your estimate/contract. Without a bond coat the new surface will come up (delaminate). WE DO! Does the warranty cover delamination? OURS DOES! Some don't.
Q: Do they have their own employees?
A: WE DO! Or do they "job everything out"?
Q: Do they shoot from a Pump Truck or use a small mixer and wheelbarrows?
A: WE HAVE OUR OWN PUMP TRUCKS & EMPLOYEES!
Q: Do they bring their own materials?
A: WE DO! If materials are delivered by another company and they have not been paid, you can receive a Lien for the cost.
Q: Do they have a physical business office and assets owned by the company or do they work strictly out of their home with no company assets?
A: COME BY OUR OFFICE!
Q: Are there disclaimers written on the backside of the proposal?
A: NOT ON OURS!
Q: How long have they been in business under the current ownership?
A: KEVIN & KIM LILJENQUIST HAVE ALWAYS BEEN THE OWNERS! Check at www.sunbiz.org Beware of companies that offer to "match any other prices". Reputable companies are around for the "long haul" and have nothing to hide. Unfortunately, there are people who are Licensed by the State, but go bankrupt under one name then re-open under another name and still use the same License number. There are also people who lend their license to others. Check and see if everything you are being told matches: Who owns the License (individual's name and Doing Business As), physical address, how long they have been in business and the Better Business Bureau.
UNDER NO CIRCUMSTANCE LET SOMEONE PRESSURE YOU INTO SIGNING!
- ADDITIONAL QUESTIONS YOU MAY HAVE
Q: How much does it cost to have someone come out to my house and give me an estimate to have my pool refinished?
A: There is no charge for an estimate,you simply call the office at 407-699-6811 and ask for a representative to contact you. You can also e-mail us with your name and phone number and we will have a representative contact you.
Q: How long does it take to have my pool replastered?
A: It can take from one to two weeks for a remodel. However it can take longer if we have to remove fiberglass or paint or have extensive work to do on the plumbing and equipment. A reprensentative can give you a better estimte of the time frame required once your pool needs are determined.
Q: How satisfied will I be when White Sands Pool Plastering, Inc. re-finishes my Pool?
A: 100% and Smiling!